Frequently Asked Questions (FAQ)

Welcome to the Amethyst & Opal FAQ page! We've answered some of the most common questions about shopping with us. If you need additional assistance, our customer support team is always happy to help.

Orders

How do I place an order?

Simply browse our collection, add your favorite items to your cart, and proceed to our secure checkout. Once your payment is confirmed, we'll begin processing your order.

Can I change or cancel my order?

If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.

Will I receive an order confirmation?

Yes. After your order is placed, you'll receive an order confirmation email. Once your order ships, we'll send another email with your tracking information.

Shipping

Do you offer free shipping?

Yes! We offer FREE Standard Shipping on all orders shipped within the United States.

Where do you ship?

Currently, we ship only within the United States.

What is your processing time?

Orders are processed within 1–2 business days after payment has been successfully received.

How long does shipping take?

Standard shipping typically takes 3–5 business days after processing.

Estimated delivery time: 4–7 business days.

What is your daily order cut-off time?

Our order cut-off time is 5:00 PM Eastern Standard Time (EST / GMT-05:00), Monday through Saturday.

Orders placed after the cut-off time, on Sundays, or on public holidays will begin processing on the next business day.

How can I track my order?

Once your order ships, we'll email you a tracking number. Tracking information usually becomes available within 24–48 hours after the carrier scans your package.

For more info - Read Order Tracking 

What if my package is delayed?

Shipping delays can occasionally occur due to weather, holidays, or carrier issues. If your package is delayed beyond the estimated delivery time, please contact us and we'll gladly assist you.

For more info - Read Shipping Policy

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery.

How do I return an item?

Returns are accepted by mail. Please contact us before sending your item so we can provide return instructions.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Do you charge a restocking fee?

No. We do not charge any restocking fees.

When will I receive my refund?

Approved refunds are processed to your original payment method within 10 business days after your returned item has been received, inspected, and approved.

What if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery with your order number and photos of the item. We'll work quickly to resolve the issue with a replacement or refund, when applicable.
For more info - Read Return and Refund Policy

Payments

What payment methods do you accept?

We currently accept:

• Visa
• Mastercard
• American Express (AMEX)
• Discover
• JCB
• Diners Club

Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment systems to help protect your personal and payment information.

For more info - Read  payment-policy

Products

What products do you sell?

Amethyst & Opal offers a curated collection of:

• Women's Dresses
• Women's Tops
• Women's Blouses
• Women's T-Shirts
• Women's Handbags
• Women's Shoes
• Women's Fashion Accessories

Our goal is to provide stylish, comfortable, and quality fashion for every occasion.

How do I choose the right size?

Please refer to the size guide available on each product page before placing your order. If you need additional assistance, our customer support team is happy to help.

Will the color of the product match the photos?

We do our best to display product colors accurately. However, colors may vary slightly depending on your monitor or mobile device settings.

Contact Information

Our Google Profile : Amethyst & Opal Custom Designs 
Store Name: Amethyst & Opal
Address : 677 W Washington St, Monticello, GA 31064, United States. 
Email: info@amesthyst-opal.co
Phone : +1 770-500-4450
Online service hours :
             Monday – Saturday : 09 AM–07 PM (GMT-05:00) (EST) (New York)
                               Sunday  : Closed
We aim to respond to all customer inquiries within 24 hours during regular business hours