Refund policy

Return & Refund Policy

Last Updated: August 3, 2026

At Amethyst & Opal, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy explains when and how you may return products purchased from Amethyst & Opal, how refunds are processed, who is responsible for return shipping costs, and what to do if you receive an item that is damaged, defective, incorrect, or incomplete.

By placing an order with us, you acknowledge and agree to the terms outlined in this policy.

1. Return & Refund Summary

For your convenience, here are the key points of our return policy:

Return Period: Returns are accepted within 30 days of delivery.
Return Method: Returns are accepted by mail.
Item Condition: Products must generally be unused, unworn, and returned in their original condition.
Original Packaging: Original tags, packaging, accessories, and included materials should be returned when applicable.
Return Shipping: Customers are responsible for return shipping costs for standard returns.
Defective/Damaged/Incorrect Items: Amethyst & Opal will cover return shipping when the issue is caused by our error or the product arrives damaged or defective.
Restocking Fee: None.
Refund Method: Approved refunds are issued to the original payment method.
Refund Processing: Refunds are processed within 10 business days after the return has been approved.
Damaged or Incorrect Orders: Please contact us within 7 days of delivery.
Order Cancellation: Orders may only be canceled before they have been processed for shipment.

2. Our Return Policy

We understand that sometimes a product may not be exactly what you expected. If you are not satisfied with your purchase, you may request a return within 30 days of delivery, provided that the item meets the eligibility requirements described below.

Our goal is to make the return process as straightforward as possible while ensuring that returned merchandise can be properly inspected and processed.

Before sending any product back, please contact our customer support team. Do not send a return to an address unless our team has provided or confirmed the appropriate return instructions.

3. Return Eligibility

To qualify for a standard return, your item must meet the following conditions:

The item must be:

Unused.
Unworn.
In its original condition.
Free from damage caused after delivery.
Returned with original tags, when applicable.
Returned with original packaging, when applicable.
Returned with all included accessories, parts, or materials, when applicable.
Accompanied by proof of purchase or your order number.

Products that have been used, worn, altered, damaged, or otherwise returned in a condition that prevents us from reselling the item may not qualify for a refund.

We reserve the right to inspect all returned merchandise and determine whether the return meets the requirements of this policy.

4. How to Start a Return

Please contact our customer support team before shipping your product back.

When requesting a return, please provide:

Your full name.
Your order number.
The product you would like to return.
The reason for the return.
Any additional information requested by our customer support team.

After reviewing your request, we will provide the appropriate return instructions and return address, if applicable.

Please do not ship an item back without first contacting us.

Returns sent without prior authorization or without the required information may experience delays in processing or may not be accepted.

5. Return Method

Return Method: By Mail

All approved returns must be shipped according to the instructions provided by Amethyst & Opal customer support.

We recommend using a reputable shipping carrier that provides tracking information.

Because returned packages are shipped by the customer, please keep your shipping receipt and tracking information until your return has been completely processed.

Amethyst & Opal cannot guarantee receipt of a returned package that is lost in transit without valid tracking information.

6. Return Shipping Costs

For standard returns, the customer is responsible for return shipping costs.

This includes situations where you simply change your mind, ordered the wrong item, no longer want the product, or otherwise decide that the product is not suitable for you.

However, if the return is necessary because:

The item arrived damaged.
The item is defective.
We sent the wrong item.
The order contains an error caused by Amethyst & Opal.

then Amethyst & Opal will cover the applicable return shipping costs.

If you believe your return qualifies for shipping reimbursement, please contact our customer service team before shipping the item.

7. No Restocking Fee

Restocking Fee: None

Amethyst & Opal does not charge a restocking fee on eligible returns.

If your return is approved, you will not be charged an additional restocking fee.

Please note that standard return shipping costs may still be the responsibility of the customer, as described in the Return Shipping Costs section of this policy.

8. Return Inspection

Once your returned package arrives, our team will inspect the product to determine whether it meets the return requirements.

The inspection may include checking:

Product condition.
Signs of use or wear.
Original packaging.
Tags and labels.
Accessories and included components.
Evidence of damage.
Whether the returned item matches the original order.

After inspection, we will notify you whether your return has been approved or rejected.

If the return does not meet our eligibility requirements, we may decline the refund.

9. Refunds

If your return is approved, your refund will be issued to the original payment method used to place the order.

Refunds are processed within 10 business days after the return has been approved.

Please understand that once we issue the refund, your bank, credit card company, payment provider, or financial institution may require additional processing time before the funds appear in your account.

The exact time required for the refund to appear may vary depending on your payment provider.

10. Original Shipping Charges

Original shipping charges, if applicable, are generally non-refundable for standard returns.

However, original shipping charges may be refunded when the return is the result of:

A defective product.
A damaged product.
An incorrect item sent by Amethyst & Opal.
An error made by Amethyst & Opal.

Any applicable shipping refund will be determined after reviewing the circumstances of the return.

11. Damaged Items

Please inspect your package and products as soon as possible after delivery.

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue as quickly as possible, please provide:

Your order number.
A description of the damage.
Clear photographs of the damaged product.
Clear photographs of the packaging, if applicable.
Any other information our customer support team may reasonably request.

Photographs can help us understand what happened during shipping and determine the appropriate resolution.

Depending on the circumstances, we may offer a:

Replacement.
Exchange.
Refund.
Other appropriate resolution.

Please do not dispose of the damaged product or packaging until you have received instructions from our customer support team.

12. Defective Products

If you believe your product is defective, please contact us within 7 days of delivery.

Please include your order number and a clear description of the defect. Photographs or videos may also be requested when appropriate.

After reviewing the issue, Amethyst & Opal may provide an appropriate resolution, which may include:

A replacement.
An exchange.
A refund.

Products that have been damaged through misuse, improper care, modification, alteration, or normal wear may not qualify as defective.

13. Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.

Please provide:

Your order number.
The name of the item you ordered.
The item you received.
Clear photographs of the item received, if requested.

If we confirm that an incorrect item was sent, we will work with you to arrange an appropriate solution.

This may include providing the correct product, arranging a replacement, or issuing a refund.

When an incorrect item is caused by our fulfillment error, Amethyst & Opal will cover the applicable return shipping costs.

14. Missing Parts or Components

If your order arrives with missing parts, accessories, components, or other included items, please contact us within 7 days of delivery.

Please provide your:

Order number.
Description of the missing item.
Photos of the package and its contents when applicable.

We will review the issue and determine the appropriate resolution.

Depending on availability and circumstances, the resolution may include sending the missing component, providing a replacement, or issuing another appropriate remedy.

15. Non-Returnable Items

Certain products may not be eligible for return unless they arrive damaged or defective.

Non-returnable items include:

Items showing signs of wear or use.
Products returned without original packaging when original packaging is required.
Gift cards.
Final sale items.
Clearance items specifically marked as non-returnable.
Products that have been altered, modified, damaged, or used after delivery.

If you are unsure whether a specific item qualifies for a return, please contact our customer support team before sending the product back.

16. Final Sale and Clearance Items

Products marked as Final Sale or specifically identified as non-returnable are not eligible for standard returns or refunds.

However, if a final-sale or clearance product arrives damaged or defective, please contact us within 7 days of delivery so that we can review the issue.

17. Exchanges

We may assist with exchanges for eligible products; however, availability can vary.

If you would like a different product, size, style, or variation, we generally recommend returning the eligible item and placing a new order after your return has been approved.

This allows you to receive the replacement product through a new order while your original return is being processed.

Please contact customer support if you would like assistance determining the best option.

18. Order Cancellation

Orders may only be canceled before they have been processed for shipment.

If you need to cancel an order, please contact us as soon as possible and provide your order number.

Once an order has been processed for shipment or shipped, cancellation may no longer be possible.

In that situation, the order must follow our standard return policy after delivery.

We cannot guarantee that cancellation requests received after order processing will be successful.

19. Return Deadline

Return requests must be submitted within 30 days of delivery.

The 30-day return period begins when the order is delivered.

We encourage customers to contact us as soon as they determine that they would like to return an item rather than waiting until the end of the return period.

Returns requested after the applicable return period may not be accepted.

20. Returns Lost in Transit

Customers are responsible for ensuring that standard returns are packaged securely and shipped to the correct address provided by our customer service team.

We strongly recommend selecting a shipping service that includes:

Tracking.
Proof of shipment.
Delivery confirmation, when available.

If a return package is lost in transit, customers may need to contact the shipping carrier directly to initiate a claim.

Amethyst & Opal cannot guarantee refunds for returned packages that cannot be verified as delivered.

21. Return Packaging

Please package your return carefully to help prevent damage during transportation.

Whenever possible:

Use the original packaging.
Include all applicable tags.
Include all accessories and components.
Protect the product from damage.
Include the information requested by our customer service team.

Customers may be responsible for damage that occurs because a return was improperly packaged.

22. Refund Delays

If your return has been approved but you do not see the refund in your account immediately, please allow additional time for your payment provider or financial institution to process the transaction.

If you have not received your refund after the applicable processing and banking period, please contact us with your order information so that we can assist you.

Please note that Amethyst & Opal can process an approved refund within 10 business days, but we cannot control the additional processing time imposed by your bank or payment provider.

23. Partial Refunds

In certain circumstances, only a partial refund may be issued.

This may apply when:

A returned product is not in its original condition.
The product shows signs of use or wear.
Parts or accessories are missing.
The product has been damaged after delivery.
The return does not fully meet the eligibility requirements.

Any applicable refund adjustment will be communicated to the customer when the return is reviewed.

24. Fraudulent or Abusive Returns

Amethyst & Opal reserves the right to investigate unusual, fraudulent, or abusive return activity.

This may include repeated returns that do not comply with this policy, attempts to return products that were not purchased from us, or other activity that appears inconsistent with legitimate customer returns.

We reserve the right to refuse a return or refund when there is a reasonable basis to believe that the return request is fraudulent or abusive.

25. Return Approval Does Not Guarantee a Refund

Submitting a return request does not automatically mean that a refund will be issued.

All returned products are subject to inspection.

A refund will only be processed once the returned product has been reviewed and approved according to the requirements of this policy.

If a return is rejected, our customer service team will notify you and explain the applicable next steps when appropriate.

26. Refund Method

Approved refunds are issued to the original payment method whenever possible.

For example, if you paid using a credit card, the approved refund will generally be returned to that same payment method.

We cannot guarantee that a refund can be issued to a different payment method.

27. Customer Responsibility

Customers are responsible for:

Reviewing the return policy before purchasing.
Requesting returns within the applicable return period.
Contacting customer service before mailing a return.
Packaging returned products appropriately.
Paying standard return shipping costs when applicable.
Providing accurate order information.
Providing tracking information when requested.
Returning products in eligible condition.

28. Amethyst & Opal Responsibility

When the issue is caused by Amethyst & Opal, we will work to provide a reasonable resolution.

This includes situations where:

An incorrect item was shipped.
A product arrives defective.
A product arrives damaged.
Parts are missing due to a fulfillment issue.

Depending on the circumstances, the resolution may include a replacement, exchange, refund, or another appropriate solution.

29. Frequently Asked Questions

How long do I have to return an item?

You may request a return within 30 days of delivery.

Do I need to contact you before returning an item?

Yes. Please contact our customer support team before mailing your return so we can provide the appropriate instructions and return address.

Do you charge a restocking fee?

No. Amethyst & Opal does not charge a restocking fee for eligible returns.

Who pays for return shipping?

Customers are responsible for return shipping costs for standard returns.

If the item is defective, damaged, or incorrect due to our error, Amethyst & Opal will cover the applicable return shipping costs.

How long does a refund take?

Approved refunds are processed within 10 business days after the return is approved. Your bank or payment provider may require additional processing time.

What payment method will receive my refund?

Refunds are issued to the original payment method used for the purchase.

Can I return a used item?

Generally, no. Eligible standard returns must be unused, unworn, and in their original condition.

What if my item arrives damaged?

Contact us within 7 days of delivery and provide your order number, a description of the damage, and clear photos of the item and packaging.

What if I receive the wrong item?

What if something is missing from my order?

Contact us within 7 days of delivery with your order number and details about the missing component. We will investigate and determine the appropriate resolution.

Can I exchange an item?

For a different item, we recommend returning the eligible product and placing a new order after the return has been approved.

Can I cancel my order?

Orders may only be canceled before they have been processed for shipment. Once an order has shipped, it must follow the standard return process.

Are gift cards refundable?

Gift cards are generally non-returnable and non-refundable unless otherwise required by applicable law.

Are final-sale items returnable?

Final-sale and clearance products specifically marked as non-returnable are generally not eligible for standard returns.

What happens if my return is rejected?

If a return does not meet the requirements of this policy, the refund may be declined. Our customer support team may contact you regarding the status of the return.

Should I use tracking when returning an item?

Yes. We strongly recommend using a shipping service that provides tracking information and keeping your proof of shipment until the return has been fully processed.

30. Contact Us About Returns & Refunds

If you have questions about a return, refund, exchange, damaged product, defective item, incorrect order, or cancellation, please contact our customer support team.

Store Name: Amethyst & Opal
Google Profile: Amethyst & Opal Custom Designs
Address: 677 W Washington St, Monticello, GA 31064, United States
Email: info@amesthyst-opal.co
Phone: +1 770-500-4450

Online Service Hours

Monday – Saturday: 09:00 AM – 07:00 PM
Time Zone: Eastern Time (New York)

Sunday: Closed

We aim to respond to all customer inquiries within 24 hours during regular business hours.

31. Policy Updates

Amethyst & Opal may update or modify this Return & Refund Policy from time to time.

Any changes will be reflected on this page with an updated Last Updated date.

We encourage customers to review this policy periodically to remain informed about our current return and refund procedures.

32. Important Notice

This Return & Refund Policy is intended to clearly explain our standard return and refund procedures. Nothing in this policy is intended to limit any rights or remedies that may be available to customers under applicable law.

If you have a question about whether your specific order qualifies for a return or refund, please contact our customer support team before sending your product back.

Thank you for choosing Amethyst & Opal. We appreciate your business and are committed to providing a positive shopping experience.